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Home Right of withdrawal
At Cabriofactory, we are happy to have you as a customer and we want you to be happy with us and our products. That is why you have a trial period of 14 days to test our products. During that time, you can return ordered products without further explanation. We request that you return the product in its original packaging. After having received the product in good condition, we will refund the purchase amount within 3 working days to the account number known to us.
During the trial period, you may view and try the product, just as you would in the store. A product may be viewed and may be put into use to a certain extent, but may not be mounted on the car.
The right of withdrawal applies to costumers, not to companies.
If you have your product for more than 14 days and you are not satisfied, please contact us. We will try and look for a suitable solution together because the most important thing for us is that you are and remain satisfied.
Items covered by the warranty are independent of the trial period. If a product turns out to be defective, we will resolve it immediately for you. We use the same warranty period as the factory warranty, which is displayed per product on the product detail page (usually 2 years).
Please contact our customer service on +447723459550 or send an e-mail to [email protected]
Every day, we are at our customers’ service. Whether it is about purchasing for the right price, providing expert information or carefully packing your order: we are here for you. We place a high value on a personal approach and we always want our customers to be satisfied.